Ordering Information

You can order On-Line with Visa or Mastercard

See our on-line shopping cart system.

You can also click "Add to Cart" buttons wherever they appear on the web page to add items to your shopping cart.

Other Contact information



Due to recent changes in Mail Order Credit Card usage polices by the Credit Card Companies, so as of 04/01/07 we will no longer be able to process Credit card orders by Phone.

 Product Questions, need help with an order or Technical questions ?  Call us 304-776-2121     Fax Line 304-776-2131

Phone Hours
Monday - Friday 9 am TO  4 pm EST -

Note:  The best time to reach us by phone is in the mornings.  Often in the afternoon we have to take orders to the Post office, and maybe un-reachable after 4:00 PM EST, until the next business day.

Saturday CLOSED

Note: We are closed most major Holidays, but you can still order online 24/7 !

Please note: While we're all enthusiasts here, our phone numbers are not a chat line. Please reserve casual talk to e-mails, or  feedback messages.


No Citibank cards We prefer that you do not use Citibank credit cards because of Citibank's "long-standing policy of not engaging in long-standing financial relationships with businesses that manufacture or sell military munitions, military weapons or firearms" (although we will accept them). Read the whole story.

Shipping/Payment Policy

Retail Store

Tracking Your Package

Shipping Restrictions

Shipping Costs and Policy

Return Policy

Order Errors

Mistakes happen. Please give us the opportunity to correct them before you blast us on message boards.  You'll find our staff courteous and willing to work with you to resolve order issues. 

Security and Privacy

Nobody has ever had their credit card number stolen as a result of shopping on-line at Makarov.com. Our on-line order form gives a link to a secure credit card form that uses the latest encryption technology for secure on-line shopping. If you are not comfortable ordering over the Internet, no problem. Just fax, call, or mail in your order.

We're privacy enthusiasts and thus treat our customers as if they were similarly inclined. We use PGP mail whenever we can. We do not sell or give away customer lists, ever.  Unlike some mail order companies, you won't even be on our mailing list (e-mail or snail mail).  We figure that once you've ordered from us, you'll come back on your own.  :-)

All phone and fax messages sent to us and answered by our answering system is secure. The messages are stored on a digital answering system with a security code that nobody but authorized personnel can retrieve.

If there is ever a breach of security on our server or ordering system, we want to know about it! We vigorously pursue credit card fraud attempts with our bank and Law Enforcement agencies.

International Orders

Effective immediately, we will no longer accept orders with shipping addresses outside the USA (accept APO Boxes) or orders with a billing address outside the USA.  Several entanglements with customs agencies outside the US have necessitated this business decision.  We regret the inconvenience to our non-US Makarov fans.  We will also no longer accept or process orders from outside the 50 US States.  Varying laws and shipping restrictions on certain items to US territories have compelled us to do this.

Attention West Virginia Residents!

We are required to collect WV 6% sales tax from you if we are shipping to WV addresses. We cannot process your order without this.  Please make out your order accordingly.

If you're wondering if we're reputable to deal with, please see the References and Feedback page.